Listen and Monitor with Predictive Post Scoring
Artificial Intelligence scores data attributes to predict and prioritize the posts that are the most actionable and relevant, empowering your staff to focus only on the relevant conversations.
Prevent conflicting, inaccurate and inconsistent responses by using predictive methodologies to predict the best way to engage.
Protect your brand from legal risk by alerting management and stopping a post if the system identifies potentially harmful exchanges!
Trend and report on the volume of conversations on a brand and its competitors, to analyze high peaks and low declines.
More About Us
With over 30 years of developing technology for the customer service industry as well as providing customer service support for Fortune 5000 companies, the creators of Social Lift are in the customer experience business. We understand how critical it is to build brand loyalty by listening and responding with the right message at the right time. Our tools and service offerings include our passion for innovation and the customer experience, making your business more efficient, responsive and profitable.
Social Lift, is a proprietary, social media monitoring and engagement tool designed specifically with customer service needs in mind. The tool utilizes artificial intelligence including speech, text and predictive analytics to make interactions far more efficient and staff far more productive. No need to use multiple tools, Social Lift is seamless and provides a fully integrated customer experience. Beyond the tool, we also offer brand advocates to manage the monitoring, engagement, and analysis process for you!
Simply put, we are passionate about the customer experience! Learning what your customers are saying about you online is the best way to capture the voice of the customer to ensure a great experience.
We have multiple offices located in Michigan, Utah and Costa Rica. Our social media brand advocates and tech developers are primarily based in the Metro Detroit area of Michigan.